Call Center
- Outsourcing a range of telephone corresponding services allowing the staff who respond to enquiries and complaints to focus more on the important business of the company.
Corresponding Category
- Telemarketing, pre-sales and after-sales service, market research, customer service center, etc.
Service Scope
- Manufacturing, finance and insurance, e-commerce, games, IT, real estate, retail, logistics, etc.
Advantages I
- 1. Cost savings:
- Investment in dedicated space, equipment such as computers and telephones, network environments and other equipment are no longer necessary.Operating costs such as utilities, telephone charges and labor costs are also not required.Utilising a call centre BPO will result in significant cost savings for your company.
- 2. Commissioning can be adjusted according to the volume of business:
- Adjustments to staffing and telephone lines based on peak and slack periods can be made in a flexible manner.
- 3. Improvement of efficiency and quality:
- Corresponded by professional personnel, call centres can provide more professional services.
Advantages II
- 1. Multilingual correspondence in various language pairs:
- All operational staffs are well experienced and graduated from professional schools.
- 2. Providing customised services:
- According to the client's requirements, individually complete the Q&A and SOP operation process, to provide customised services for clients.
- 3. Comprehensive information security system:
- Certified by ISO9001 and PIPA, we keep information such as client's personal information and the content of the consultation strictly confidential.
